Alside Windows complaints – We Aim to Please
At Alside Windows we hope that our customers never have a cause to complain; however if any Alside Windows complaints are necessary they can be reported to us quickly and easily by e-mail or telephone.
Alside Windows offers quality window products at competitive prices. Our website can provide you with an estimate within minutes of providing us with a small amount of information. Any Alside Windows complaints about the estimate will be addressed by a friendly, professional Alside associate. Alside Windows strives to have happy, satisfied customers.
Once Alside Windows has provided you with an acceptable estimate for the products you have requested and you have selected the payment option that best suits your budget, an appointment for your installation will be set up. While we aim to accommodate the customer’s busy schedule any Alside windows complaints regarding the appointment date or time will be addressed and the appointment will be re-scheduled.
Alside Windows complaints are taken seriously
Alside Windows is a company that takes care of its customers. Once your installation is complete, our goal is to provide complete and worry-free extended service including a one-year, free limited-warranty and a 24-hour on-call technician to address questions or problems. As always, any complaints issued after the installation will be handled in a prompt and professional manner. Your sales technician will carefully review the terms of your warranty at the time of purchase to ensure there is no confusion about what is covered under the warranty.
Alside Windows continuing services are available beyond the one year free warranty for very reasonable prices. Approximately one month prior to the first anniversary of your windows installation, you will be contacted by a representative who will discuss the continuing warranty and services options available to you. You will also receive a one-time complimentary cleaning and service-check of all your purchased Alside Windows products. Please alert us to any complaints about Alside Windows at this time. A service request for repair or replacement of damaged windows or window hardware may be issued. These repairs and/or replacements may or may not be covered under the limited-warranty.
Alside Windows complaints can vary from unacceptable customer service during the sales process or the actual installation appointment to faulty products, faulty product installation or even weather-related damage to our products. Whatever the nature of the Alside Windows complaint we strive to address them and reach a resolution that is satisfactory to our customers.